When systems do not talk to each other
Orders from the shop are typed in by hand, customer data is maintained in three programs, stock levels never quite match. The problem is rarely the individual system but the missing exchange between them. An integration takes over exactly these handovers – automatically, traceably and in both directions where it makes sense.
What an integration does
Data is reconciled or continuously synchronised, events in one system trigger steps in another, imports and exports run on a schedule. The basis is the official interfaces of the products involved; where none exists, file exports, email inboxes or database access are used. Every handover is logged so that errors become visible instead of disappearing silently.
Providing your own interfaces
When partners, customers or your own applications need access to your data, you get an API of your own: documented, secured with authentication and permissions, and versioned so that changes do not break existing connections. This turns an internal system into a platform that others can connect to.
Reliable in operation
Interfaces run unattended, so behaviour in case of failure is what counts: retries on network problems, clear error messages, notification when something is stuck for good, and monitoring for an overview. Changes to any of the connected systems are accompanied so that the connection does not break unnoticed.